I. Exemption from Liability for Timeliness and Delay
1. The estimated delivery time for cross-border logistics is for reference only, not a guaranteed delivery time. We will not be responsible for any delays caused by factors such as flight/cabin adjustments, port congestion, transfer queues, peak seasons, and destination end delivery capacity.
2. In case of transportation disruptions or delays caused by natural disasters, wars, riots, strikes, epidemic control measures, air traffic control/traffic management, network failures, etc., beyond our control, we shall be exempt from liability.
3. Any delays or extensions in customs clearance caused by government actions such as customs inspections, policy adjustments, or changes in tariff/quarantine requirements are considered normal risks. We do not bear any responsibility for such delays.
II. Customs Clearance and Compliance Responsibilities
1. You hereby guarantee that the goods you are shipping comply with the laws of both the departure country and the destination country, and do not contain prohibited or restricted items, infringement, counterfeiting, non-compliant declaration, unlicensed sensitive goods, etc. If the goods are detained, confiscated, returned, or fined due to non-compliance, all the responsibilities and costs will be borne by you.
2. The customs clearance process requires you to truthfully declare the name, quantity, and value of the goods, and to provide the necessary documents such as identification cards, invoices, authorizations, and certifications as per the requirements. We will be exempt from liability for any customs clearance issues arising from inaccurate declaration, incomplete/incorrect/late information.
3. The destination customs duties, value-added taxes, quarantine fees, storage fees, and customs clearance handling fees shall be borne by the consignee in accordance with the law; any delays and expenses resulting from failure to pay taxes on time shall be your responsibility.
III. Packaging of Goods and Value of Goods
1. You should ensure that the packaging complies with the standards for cross-border transportation. In case of damage, leakage, deformation or moisture absorption due to improper packaging, we will not be responsible for compensation.
2. Fragile items, liquids, powders, electronic products, batteries and other special items shall be transported in accordance with the specified routes; any natural wear and tear, deterioration due to inherent properties, or damage caused by temperature/humidity during transportation shall be our responsibility-free.
3. We shall not be held responsible for any indirect or derivative losses such as profit loss, order penalty, loss from secondary sales, or exchange rate loss.
IV. Loss, Damage, Detention and Claim Boundaries
1. The following situations will not be covered by the insurance claim: force majeure; customs inspection/ detention/ confiscation; recipient refuses to accept/unable to be reached/incorrect address; false declaration/illegal goods; intact packaging but missing contents; claim made after delivery has been signed for; exceeding the claim time limit.
2. Claims will be processed in accordance with the logistics policy/line rules. For uninsured items, compensation will be made according to the standards of the platform/transporter, up to the declared value and the legal limit. We will only assist in submitting the materials and will not bear any additional costs exceeding the limit.
3. In case of return due to security checks, destination restrictions, or compliance issues, the relevant freight charges, customs clearance fees, storage fees, and handling fees will be borne by you.
V. Delivery and Receipt
1. If the address is incorrect, incomplete, the phone number is invalid, there is no one to sign for the package, or the collection attempt fails, etc., resulting in a second delivery, return, or loss of the package, the responsibility and costs will be borne by you.
2. If the recipient or the person acting on their behalf signs for the delivery, it will be regarded as the complete delivery of the goods. Any claims for damage or shortage after signing will not be accepted by us.
3. Some areas are remote or lack delivery resources. You will need to collect the items at the self-service pickup point. No additional compensation is available.
VI. Other Clauses
1. We have the right to refuse, return or dispose of prohibited or restricted goods based on compliance and safety requirements. The costs and risks arising therefrom shall be borne by you.
2. By placing an order, you are deemed to have read, understood and agreed to this statement; in case of any inconsistency between this statement and the order terms or the logistics route description, the stricter provisions ensuring compliance and risk mitigation shall prevail.
3. We will continue to provide logistics tracking, emergency assistance and communication coordination, but this does not constitute a guarantee of timeliness, without loss, mandatory customs clearance, or guaranteed delivery.
